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Lakeside Medical Centre Online

INFORMATION ABOUT CORONAVIRUS OUTBREAK (COVID-19)

The NHS across Staffordshire and Stoke-on-Trent will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13th March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Please visit 111.nhs.uk online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay at home advice can be found here.

NHS Website

For latest information and advice on the coronavirus please go to the NHS website.

NHS 111 Online Service

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

UK Government Website

To learn about the government response visit GOV.UK

Self Isolation Notes

If you have to stay at home because of coronavirus and you need a note for your employer, please follow the link below:

https://111.nhs.uk/isolation-note/

Sick notes and Prescriptions

To reduce the flow of foot traffic in the surgery we will be sending ALL prescriptions through the electronic prescription service, if you do not already have a nominated  pharmacy please inform us of you chosen pharmacy when ordering your medication.

If you have a sick note issued we will be sending these through email. You will be informed of how to go about this when ordering your sick note.

Hello and welcome to our website.  We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, download a registration form and come and see us.

Access all Areas

Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.

Survey

The Primary Care Team at the CCG have commissioned Healthwatch Staffordshire to conduct a patient engagement survey on Active Signposting (also known as ‘Care Navigation’) across South and East Staffordshire.  Active Signposting can have a valuable impact in helping patients/carers see the most appropriate professional or service first time.  We recognise all of the hard work of Receptionists across the area to help patients and carers.

 

This survey is so we can gather patient and carer feedback and views on Active Signposting. The survey will focus on understanding how comfortable you are with the process, how confident you are in the Receptionists understanding you needs, patients’ knowledge of alternative health professionals and services they can access and then their overall satisfaction.

Please follow link below for the survey and thank you for taking the time to complete it.

https://engagingcommunities.researchfeedback.net/s.asp?k=157164154928

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

Find out more about Primary Care Extended Access - click here

PCS Fair Processing Notice

General Data Protection Regulation 2016 (GDPR)

The General Data Protection Regulation 2016 (GDPR) and the UK Data Protection Act 2018 comes into on 25 May 2018 and will apply to the Trust as data controller, where we determine the purposes and means of processing personal data for both employees and patients, and also as data processors where we are responsible for processing personal data on behalf of another data controller.

The Trust has robust processes and systems to support compliance with the new laws, which includes keeping you informed about how your data is used.

For more information on this please refer to the Trust privacy notice

The Trust has  also outlined in their policy statement how the new laws will affect the Trust and the way in which we process data.

GDPR Policy Statement

Care Quality Commission

Overall rating for this service Good

Are services safe? Good

Are services effective? Good

Are services caring? Good

Are services responsive to people’s needs? Good

Are services well-led? Good

Please click here for full information on the CQC inspection.

  

(Site updated 20/03/2020)
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