Who should I see and when?

At Lakeside Medical Centre we offer a range of services please see the list below as to where you should book your self in:

Urgent Telephone Triage / Urgent Face to Face appointment with a GP

If you have a new short condition that requires urgent treatment

  • Unwell child with persistent fever, D&V or rash

  • Concern over child (especially babies/infants) 

  • Children with abdominal pain

  • Acute severe pain (not responding to pain killers)

  • Pregnancy – vomiting, pain or bleeding

  • Insulin dependent diabetics

  • Asthmatics – worsening symptoms

  • Heart palpitations (no chest pains)

  • Severe new headache

  • Acute (new onset) rash

  • Testicular lump/pain

  • Suicidal ideation

  • Severe depression (double OPD)

  • Acute severe back pain

  • Patient with extreme concern

A&E / urgent care centre

  • Head injury
  • Fracture (broken bone) sprain/acute injury with loss of function
  • New traumatic injuries (within 72 hours) that are affecting the ability to carry out tasks
  • Nosebleed for longer than 20minutes
  • Major burns/scalds
  • Poisoning (unless unconscious =999)
  • Eye injuries, especially vision problems

Dial 999

  • Chest pain (>40)
  • Difficulty breathing
  • Unconscious/difficulty in rousing
  • Stroke/sudden vision loss/ speech difficulty (new symptoms)
  • Fitting (longer than 5 minutes in epilepsy)
  • Vomiting blood
  • Ill child (floppy/drowsy)
  • Severe bleeding
  • Spinal injury
  • Severe allergic reaction, especially if lips/tongue swelling

Routine Telephone Triage / Routine Face to Face appointment with a GP

If you have a long term condition that requires treatment

Pharmacy Referrals

  • Cold/flu/nasal congestion
  • Infant teething
  • Constipation
  • Nappy rash
  • Conjunctivitis
  • Infant colic
  • Chicken pox
  • Dermatitis/dry skin/skin rashes
  • Acute diarrhoea
  • Fever management
  • Earache
  • Cold sores
  • Bites & stings
  • Fungal skin infections
  • Headaches/migraines
  • Impetigo
  • Oral thrush
  • Scabies
  • Sore throat/cough (not ongoing)
  • Threadworm
  • Warts & verrucae’s
  • Mouth ulcers
  • Hay fever symptoms
  • Urine infection/cystitis (women only
  • Sprains/strains
  • Heartburn/indigestion
  • Vaginal thrush
  • Haemorrhoids
  • Emergency contraception (16-24yrs)
  • Acne
  • Medication reviews
  • Contraceptive pill checks
  • Hypertension
  • Asthma
  • COPD
  • Rheumatoid arthritis

Mental Health Practitioner

Mental Health Practitioners are experienced mental health staff with expertise in the assessment and management of mental health conditions.
The role of the Mental Health Practitioner is to assess people’s needs, provide advice and guidance and support access to appropriate services if required.

What criteria do i need to meet?

  • 18 and over
  • Not already open to mental health services
  • Anxiety
  • Stress
  • Low mood

First Contact Physio

What is a First Contact Physiotherapist?
A First Contact Physiotherapist also known as a FCP, is a highly skilled clinician with expertise in assessment and decision making to manage any muscle or joint problems.

Why should a patient see a First Contact Physiotherapist instead of a GP?
To improve access to the right person at the right time.
A patient can have an expert opinion about their joint or muscle concern without a lengthy wait.

Can a First Contact Physiotherapist request investigations such as x-rays and blood tests?
Many FCPs are qualified to order investigations, but some may not be able to. However, if an investigation is required the FCP will be able to speak with a GP to get the necessary investigations.

What health issues do the FCP's deal with?

  • All soft tissue injuries, sprains, strains or sports injuries
  • Arthritis – any joint
  • Possible problems with muscles, ligaments, tendons or bone, e.g. tennis elbow, carpal tunnel syndrome, ankle sprains
  • Spinal pain including lower back pain, mid-back pain and neck pain
  • Spinal-related pain in arms or legs, including nerve symptoms, e.g. pins and needles or numbness
  • Changes to walking
  • Foot or ankle pain
  • Knee Pain / Knee Swelling / Knee Stiffness
  • Elbow Pain
  • Wrist or Hand Pain / Wrist Stiffness / Pins and Needles in hands
  • Shoulder Pain / Shoulder Stiffness / Restricted Shoulder Movements
  • Neck Pain / Neck Stiffness / Restricted Neck Movements
  • Back Pain
  • Hip Pain

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